Top Service Srl
Ita Eng Deu
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Booked online
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Terms of sale

General terms and conditions of sale and stay.

1. Validity

These conditions are valid for self-bookings via the website
For booking requests relating to special reservations, please contact the reception of the Hotel Alla Fonte Via Nazionale, 28 33022 Arta Terme (UD) telephone and fax +39.0433.92105.


2. Selling prices

All prices entered are to be understood as list prices for the end user - VAT included. Prices and discounts can be changed at any time, without notice, except for bookings already confirmed and accepted. It is the responsibility of the Hotel Alla Fonte to replace the accommodation or reimburse the user in case of unavailability of the premises.


3. Check-in and check-out times

The times of entry and exit from the accommodation are as follows:
check-in after 14:00.
check-out expected by 10:00.
These times may be subject to change only after agreement with the management.


4. Penalties

According to customs and practices, in case of cancellation of the reservation by the Customer, the management of the Hotel Alla Fonte has the right to request, as compensation, the cancellation penalties on the deposit paid for that reservation in the following measures determined:
- cancellation with at least 30 days notice: no penalty; the hotel will reimburse the amount paid by withholding 25 euros as administrative expenses of practical investigation - the refund is not applicable in case of non-refundable room;

- cancellation from 30 to 16 days before the arrival date: 40% penalty;

- cancellation from 15 to 7 days before the arrival date: 60% penalty;

- cancellation from 6 to 4 days before the arrival date: 80% penalty;

- cancellation from 3 or in case of no-show: 100% penalty;

- 100% In case of non-refundable pre-paid rate.


5. Current law and jurisdiction

Italian law is in force. The territorial jurisdiction for any dispute that may arise is identified in the judicial authority competent for value based in the district of the Court of Udine.


6. Disclaimer

All data have been collected diligently and meticulously. The Hotel Alla Fonte is not responsible for errors in the processing or transmission of data. The entry of data in other portals, even if partial, or the use for purposes other than those provided herein, are allowed only with the explicit authorization of the customer, subject to authorization and consent to the processing and dissemination by the interested parties.


7. Privacy policy

We provide below some information and warnings for the protection of personal data, pursuant to art. 13 of the European Regulation EU / 2016/679 (hereafter "Regulation") which establishes rules relating to the protection of individuals with regard to the processing of personal data, as well as rules relating to the free movement of such data.

 Following consultation of this site, data relating to identified or identifiable persons may be processed.


Holder of the treatment
The Data Controller is TOP Service Srl Hotel Alla Fonte (data owner), Via Nazionale, 38, Arta Terme (UD) tel +39.0433.92105, e-mail


Place of data processing
The data are processed at the Data Controller's operating office and in any other place where the parties involved in the processing are located. For more information contact the owner.

No data deriving from the web service is communicated or disseminated, except for operations strictly related to the subject of the user request.

Purposes and types of data processed
The computer systems and software procedures used to operate this website may acquire some personal data whose transmission is implicit in the use of Internet communication protocols. IP addresses are not tracked on this site, nor are other similar systems for the permanent tracking of users used.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.


Contact Form
Your personal data, provided by filling out the form in the "contacts" area of ​​this website ( and those contained in e-mail messages sent directly to addresses in the same "contacts" area, will be subject to treatment based on the principles of correctness, lawfulness, transparency and protection of your privacy and your rights or those relating to any of your employees or collaborators.

The company also undertakes to process your data in compliance with the "minimization" principle, that is, by acquiring and processing the data limited to what is necessary with respect to the following purposes:

to. management of the requested service and / or information

For this purpose, sensitive personal data will not be requested and / or processed.


Your data may be used for the purposes indicated below only with your specific consent, which may however be revoked at any time with a communication to the contact details below; the provision of data and consent for these purposes is optional and any refusal will not affect your ability to receive the information you have requested from us.

The aims are:

b. sending of information, technical and / or commercial circulars both electronically and on paper
c. management of promotional and / or marketing activities on paper and / or online
d. management of sending price lists, catalogs, technical instructions, samples etc ...
and carrying out market research.


Data provided voluntarily by the user
The entirely optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests. No non-consensual disclosure to third parties or disclosure is envisaged for these data.

 The personal data provided by users who request dispatch of informative material are used only to perform the service or provision requested and are communicated to third parties only if this is necessary for this purpose.

 Specific summary information will be progressively reported or displayed on the pages of the site prepared for particular services on request. For these other methods of treatment, information will be given in advance on any third party knowledge.


Processing methods
Personal data are processed only for the time strictly necessary to achieve the purposes for which they are collected. The data will be processed both electronically and in paper form but, in any case, minimizing the user of identifiable data to what is not necessary for the purposes mentioned above. Furthermore, the Data Controller has implemented the security measures prescribed by the laws provided to protect the data.

In particular, sending the data by filling in the form in the "contacts" area provides for the insertion of the same data in an e-mail message generated automatically by the website management software which will be sent to an address and - Hotel email.

Source from which the data originate
All data are voluntarily provided by the interested person/guest.


Categories of recipients
Your personal data may be communicated, in close relation to the purposes indicated above, to the following subjects or categories of subjects:

a) subjects in relation with the Data Controller to whom the current legislation provides for the obligation to communicate, in compliance with the provisions of the tax and accounting legislation;

b) to professionals, for the purpose of studying and resolving any legal problems relating to your contractual position (e.g. lawyers)

c) to professionals (both natural and legal persons) to whom the Data Controller should entrust assignments for the performance of some outsourcing activities.

 We also inform you that:
Furthermore, your data will be processed exclusively for the aforementioned purposes by the employees and / or collaborators of the company, specifically authorized and instructed by the Data Controller pursuant to art. 29 of the Regulation.

Your personal data will not be disseminated, unless required by a law or regulation or by community legislation.

Retention period
Your personal data may be kept for the time necessary to pursue the aforementioned purposes.


Rights recognized to the interested persons/guests
At any time you can exercise your rights under Articles 15-22 of the Regulations. In particular, at any time, you will have the right to ask for:

- access to your personal data;
- their correction in case of inaccuracy of the same;
- cancellation;
- the limitation of their treatment

You will also have:

- the right to object to their treatment if processed for the pursuit of a legitimate interest of the Data Controller, if it considers its fundamental rights and freedoms violated;
- the right to withdraw your consent at any time in relation to the purposes for which this is necessary;
- the right to the portability of your data, i.e. the right to receive the personal data referring to you in a structured format, commonly used and readable by an automatic device.

Identity and contact details of the Data Controller
The Data Controller is TOP Service Srl Hotel Alla Fonte (data owner), Via Nazionale, 38, Arta Terme (UD) tel +39.0433.92105, e-mail


8. Right of withdrawal


Pursuant to Legislative Decree n. 185/1999 art. 7 the right of withdrawal is not applicable to contracts for the supply of services relating to accommodation, transport, catering, leisure when, at the time of the conclusion of the contract, the supplier undertakes to provide these services on a specific date or in a pre-established period.